Termini e condizioni

The selection of this online store is proposed by the company Frog Ltd.
In accordance with current legislation on electronic commerce and Distance Selling the following information:

Information manufacturer:

Rana srl Corso Umberto I, 73
70056 Molfetta (BA)
VAT 02969960729
N. REA BA 240831
Capital € 100.000


 Presentation of the essential characteristics of the goods and services offered. Indication of the total price to pay for the goods and services offered in Euros, taxes included for European Union countries. For countries outside the European Union, prices are excluding taxes. The prices do not include the contribution for the shipping.

 Indication of arrangements for payment, delivery or execution.

 Existence of a right of withdrawal.

 Period of validity of the offer and the price.

All information on this site www.livedesign.it (hereinafter the Website) are in Italian. The customer has however the possibility to opt for another version of the presentation of the store and the catalog in English.

The customer declares to have read all the above information and general conditions of sale before placing your order.

The customer, prior to the order of the product declares that the purchase of that product has no direct relation with his professional activity, their acquisition being intended for personal use.

As a consumer, the customer thus has specific rights which might be called into question if the product purchased in the online store had a direct connection with his professional activity.

He declares to have the legal capacity to engage title as provided in these general conditions.


1 - Object

These general conditions of sale are intended to define the rights and obligations of the parties in the context of a distance selling of goods offered in the online store livedesign.it.

2 - Territory and covered by the offer

This version of the general conditions of sale refers only to sales made to consumers who have their domicile or residence in Italy.

3 - Contractual Documents

This contract consists, in descending order of legal value, by the following documents:
•  these general conditions of sale
•  the order form

The photographs illustrating the products on the site are not covered contract. In case of errors or alterations resulting from the processing of these photographs, the responsibility does not fall back on anyway livedesign.it.

4 - Receiving order

Any order form signed by the validation click constitutes an irrevocable commitment of the client that can be questioned only in the cases provided for in this contract to the articles "Right of withdrawal" and "execution order".

5 - Order acceptance

The conclusion of the contract will take place only upon confirmation of the order by livedesign.it.

The customer will receive by fax, mail or e-mail a receipt bearing the confirmation of the order with all the constituent elements of the contract (products ordered, prices, delivery dates, shipping, ...)

livedesign.it reserves the right not to confirm an order for any reason relating in particular to a product supply problem, or a problem with the order received.

6 - Availability of products

The offers on this site will be valid until the products listed will remain on line and while stocks last.

7 - Prices - Invoice

The prices are expressed in Euro.

The guaranteed price to the buyer is to be published on the Site when the

The purchase price set is fixed and definitive. It does not include delivery costs billed separately, that will be indicated in the order confirmation.

For a delivery in the European Union, the prices are inclusive of VAT applicable to the day of the order. They are therefore VAT.

No other tax or customs tax will be paid for a delivery within the European Union. Any change in the applicable rate will affect the selling price of products in the catalog.

For a delivery outside the European Union, the customer will weld the customs duties, VAT or other taxes on the import of products in the country where you intend to deliver.

The formalities are the sole responsibility of the customer, unless otherwise indicated. The customer is solely responsible for the verification of the possibility of importing the products ordered with respect to the law of the territory of the country of delivery.

It will be invoiced by livedesign.it. The customer must specify the address of invoice.

8 - Payment

The payment is due from the time of order.

The customer agrees to pay the agreed price for the product ordered on the site (product prices and transportation) as well as solder or do settle, if necessary, and this directly to the carrier or to the carrier, the customs duties, VAT or other taxes on the import of products in the countries where it will be delivered.
The firm customer order:

- by credit card as proposed on the Site.

The customer guarantees to livedesign.it the fact that you have the necessary permissions to use any mode of card payment when ordering.
- Or by bank transfer in favor of livedesign.it.


In case of non-receipt by livedesign.it the bank within 10 days after order confirmation, livedesign.it reserves the right to cancel the order. The bank details are provided in the order.
- Or by Paypal.

The customer guarantees to livedesign.it the fact that you have the relevant authorizations needed to use the payment method Paypal when ordering.

9 - Failure to pay - Retention of property

The ordered products remain the property of livedesign.it until final payment in full of their price and in accordance with law No. 80335 of 12 May 1980. livedesign.it reserves the right to claim the products ordered in case of non-payment .

In this case and at the request of livedesign.it, the customer agrees to return any product not paid, with expenses on your own.

10 - Trasferimento dei rischi

The transfer of risk occurs upon delivery of the product to the address specified by the customer.

The withdrawal period mentioned in Article 15, the customer is responsible for the goods as guardian. In case of damage or destruction of the product during the custody of the customer, the customer will suffer all the consequences.

11 - Execution of the order

The order will be executed within the time specified on the Website and the acceptance of the order by livedesign.it and in any case within 30 days after order confirmation subject to the availability of the product ordered and a specific agreement between the parties.

In case of breaking exhaustion delloi stock or unavailability of the product ordered, livedesign.it is committed to inform the customer as soon as possible and precisaregli a period of availability.

The customer will confirm by e-mail your choice, or wait for the availability of the product or claim a refund.

12 - Delivery

The geographical area of delivery corresponds to the geographical area covered by the offer.

The products are delivered to the address specified by the customer

The delivery is considered done by the time the product is delivered to the conveyor.

The delivery document issued by the carrier, dated and signed by the customer upon delivery of the product will provide proof relating to the transport and release of the goods.

Upon delivery, the customer must check the contents, compliance and condition of the reference product.

In the event of delays, damages, total or partial losses or other problems, the customer is entitled to appeal to the carrier without the liability of livedesign.it is never taken into question.

Therefore, upon delivery, livedesign.it recommends customers to proceed with the verification of the status of the products delivered before signing the acknowledgment of receipt of the package.

If it becomes apparent anomalies, must refuse delivery of products or to write down its reserves, detailed and dated. These reservations must be confirmed to the carrier by registered mail with return receipt within three (3) working days after delivery of the products. A copy will be addressed to livedesign.it.

Express deliveries are made Monday through Friday (no delivery on Saturdays and Sundays).

Thus, orders placed Monday through Thursday before 12 am will be delivered shipped the next day, the orders sent on Thursday afternoon and Friday will instead be delivered on Monday.

13 - Force majeure

Explicitly are considered as cases of force majeure, in addition to those normally considered by the jurisprudence of courts and tribunals French
- The total or partial strikes, internal or external, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failure, blocking of telecommunications including networks and particularly the Internet.

In case of force majeure it will be suspended, at first, in the law, the execution of the order.

If after a period of three (3) months, the parties note the persistence of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.

14 - Withdrawal of products in case of absence of the customer

In the absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address specified by the customer. The products must be collected at the address and in the manner specified by the carrier.

If you fail to collect within the specified period by the carrier, the products will be returned to livedesign.it which reserves the right to refund the price of products, leaving the shipping costs charged to the customer.

15 - Complaints

Claims for non-compliance or of the products delivered with the order must be received in writing directly to livedesign.it, immediately upon receipt.

In case of error inherent in the product, the customer agrees to return said product or products concerned in livedesign.it within 7 days of receipt, provided that they are returned with the unopened, in their original packaging and with the accompanying documents .

Once we receive the product in the form and correctly, livedesign.it will return, at their own expense, the product initially ordered.

16 - Right of withdrawal


livedesign.it considers that all customers not satisfied with the products ordered should have the right to withdraw, without penalty, and in the best conditions.
In accordance with Article 64 on the right to withdraw Decree 206/2005 the statutory period for exercising the right of withdrawal it is 14 days from the day of receipt of the goods by the consumer if they were satisfied with the information requirements.
If this deadline expires on a Saturday, a Sunday or a public holiday or non-working, it will be extended until the next working day.
The customer will return the product in the exercise of his right of withdrawal is entitled to reimbursement of the price of the / the product / s ordered and shipping costs for arrival. On a proposal of livedesign.it, the customer who has exercised his right of withdrawal can however opt for an exchange or a credit note.



To exercise the right of withdrawal, livedesign.it advise clients to follow the procedure provided in the section "My account" on the website (manage my orders> Contact the after sales service) or contact Customer Service at No. 02 72 53 7264 (local rate), which will provide confirmation of the notice of cancellation to your e-mail, or e-mail: contatti@madeindesign.it.
The right of withdrawal can be exercised without the need to motivate.
The refund will be made within maximum 14 days from the date of acknowledgment of the intention to exercise the right of withdrawal and the type of payment used for the order.
To facilitate the performance of your demand and speed up the refund, we recommend that you send us the bill for the return with all the required information.
Products must be returned to the following address:


Rana srl Corso Umberto I, 73
70056 Molfetta (BA)

The shipping costs for returning the product are charged to the customer, except in the case of non-conformity or hidden defects in the product.


In case of use of the right of withdrawal for only part of the order, only the price of the returned product will be refunded.
In case of partial withdrawal of the order, the customer who has benefited during the initial order of free shipping for passing a minimum order value, will be charged the shipping costs corresponding to the order made if the latter is value lower than the minimum required purchase to get free shipping.

17 - Warranty

To avoid any inconvenience, the products are tested by livedesign.it before being shipped. However, the customer benefits from a contractual guarantee against any defects that the product may present for a period of 3 months from the delivery as long as it is done in normal use and conforms to the recommendations outlined in the documents attached to the products and related handbooks.

However, products sold benefit from the legal warranty against hidden defects provided by Articles 1641 et seq of the Civil Code.

Finally, some products enjoy an extended warranty. In these cases, the terms and duration of the guarantee are specified in the warranty card delivered with the product. The latter does not cover damage, breakage or malfunctions due to non-compliance of the safety precautions.

To activate the warranty, the customer returns the product at its own expense livedesign.it enclosing the original invoice.
The product will be changed by the same product and sent to the customer at the expense of livedesign.it, except in case of shortage of stock or discontinued production of the range proposed by livedesign.it. In the latter case, livedesign.it will refund the price of the product to the customer.

It is understood that the buyer - if the consumer - will in any case entitled to receive recognition warranty rights they enjoy under the French rules on compliance in the sale of consumer goods under the Consumer Code.

18 - Nominative information

Computer processing of information, including the management of e-mail addresses of users of the site has been the subject of a declaration to the CNIL registered under number 681470. This is done in accordance with the provisions of Law No. 78-17 of 6 January 1978.

The nominative information requests to the customer are essential for processing and delivery of orders, creating invoices and any warranty contracts. For this purpose, this information will be communicated to the contractual partners of livedesign.it.

The customer may object to such communication and in accordance with law "and Freedoms" (Law of January 6, 1978), makes use of the right of access, modification, rectification and deletion of data concerning him addressing livedesign.it,
To prevent any attempted fraud, livedesign.it may ask proof of your identity, your address.

19 - Electronic Signature

The "validation click" constitutes an electronic signature.
This electronic signature has the same value between the parties as a handwritten signature.

20 - Demonstration

The computer records, stored in computer systems of livedesign.it in reasonably secure conditions will be considered as proof of communications, orders and payments occurred between the parties.

The archiving of order forms and invoices is made on a reliable and durable support that can be presented as evidence.

21 - Intellectual property

livedesign.it owns the intellectual property rights of the site and of the right of distribution of the elements that are contained in the catalog of the online store, and in particular the photographs for which it has obtained the necessary permission from the persons concerned.

As a result, the total or partial reproduction, on any media, of the elements that make up the site and the catalog, their use and their sale to third parties are strictly prohibited.

22 - Entire Agreement

These general conditions of sale constitute the entirety of the obligations of the parties.
No other general or specific condition communicated by the customer may enter or disassociate yourself from these general conditions.

23 - Failure to surrender

Livedesign.it for the failure to enforce a failure on the part of the client with respect to any of its obligations shall not be construed as a waiver of the obligation in question and the ability to enforce this lack later.

24 - Nullity

Should one or more provisions of these terms and conditions were determined to be invalid or declared such pursuant to a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain their full force and their value.

25 - Litigation

This agreement is governed by Italian law, in both the substantive and enacting form.